works, business works.
http://www.hp.com/services/storage
NOTE:
Care Pack Services availability may vary by product and country.
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at:
http://www.hp.com/go/lookuptool
Recommended HP Care Pack Services for optimal satisfaction with your HP product.
Service and Support
Technology Services for increased uptime, productivity and ROI
TRUST HP storage technology experts for every level of service and support. Our integrated portfolio of
Services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-
critical and standard business computing.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offers a full spectrum of customer care-
from technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire
lifecycle to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our
support recommendations meet your needs, we can tailor a service solution for your unique support
requirements. Only HP brings together deep expertise, proactive and business critical support and a strong
partner network-plus, a full set of infrastructure services designed to power a Converged Infrastructure.
Optimized Care
- delivers
best performance and
stability through
deployment and proactive
management practices
HP Proactive Care 24x7-
for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized/x86 infrastructure.
Plus,40 credits per year
, select from an extensive menu of
consultancy and technical services, such as onsite firmware upgrades, health checks, assessments, and
education.
Standard Care-
maintains
high level of uptime, along
with expert help to cut the
HP Proactive Care 24x7
- for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
QuickSpecs
HP StoreOnce Backup systems
Service and Support, HP Care Pack, and Warranty Information
DA - 13218 Worldwide — Version 18 — September 28, 2012
Page 15
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